Customer Service Training
The London Training Centre has an excellent opportunity to improve the customer service in your organization. This program focuses on a number of customer service skills that are applicable to all industries. Our program is concentrated on how to be a customer service professional who goes above & beyond in order to generate repeat business and drive customer loyalty.
Course topics include:
- What is Customer Service?
- The Goal of Customer Service
- Customer Service Basics
- Customer Satisfaction
- Working with Difficult Customer Situations
- Meeting Customer Expectations
The program can be customized to meet the specific needs of your organization.
Upcoming Customer Service Training and Certification
December 12, 9:00 am – 1:00 pm
January 16, 9:00 am – 3:00 pm
February 13, 9:00 am – 3:00 pm
March 13, 9:00 am – 3:00 pm